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Reservations
Truman's client service representatives are happy to accept your call to make a reservation via phone. Messages left after hours will be returned the next business morning. You may also send us your reservation request via email at reservations@trumans-nyc.com Business Hours
Mon - Wed: 10:00AM - 8:00PM Thursday: 10:00AM -9:00PM Friday: 10:00AM - 8:00PM Saturday: 10:00AM - 5:00PM (last reservation is 45 min. before close) FAQs/Policies Gratuities: Gratuities are not factored into prices (unless specified on a gift card). Amounts are
ENTIRELY up to the discretion of the client and are only expected from clients who are completely satisfied with their services. We do ask that you consider giving something to each
team-member who provided services. Typical gratuities range from 20-30% of the total cost of the services. Pre-Booking Spa Appointments: Our spa services are by appointment only. We will require a credit
card to guarantee spa reservations. No-shows or cancellations within 24 hours of your service will result in a charge to your credit card for the cost of the services; when services
are a gift, gift cards will be debited accordingly.No-Show/Cancellation Policy: We recognize that our clients have busy and unpredictable schedules, but the
number of clients we can serve is limited each day; a client who misses an appointment takes a spot away from others and hurts our business. As such, 'No-Show' clients will be
responsible for the cost of their services if we cannot fill their spot. This includes clients who arrive more than 15 minutes late (and cannot be taken) or who fail to show up at all.
This also includes clients who cancel or reschedule within 1 hour of their reservation. This policy also applies to members.
Group Reservation Policy: We are happy to pre-book reservations for groups of 3 or more clients. We do require a 50%, non-refundable deposit for
group reservations. For cancellations within 24 hours of the services, we will have to charge the organizer the full amount of the services, and we will require a credit card on file in case this is necessary. A 20% gratuity is
automatically added to group services bookings.
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